Rob and the Sales staff do a wonderful job at putting you in the vehicle of your dreams, they listen, care, and help. They have provided NO ACTIONS regarding this matter.
I have not received ANY RESPONSE/COMMUNICATION/RESOLUTION FROM BRILLIANCE AFTER ATTEMPTS TO HAVE THIS RESOLVED. The next business day, I called Brilliance Honda service and spoke with *** who informed me there was NOTHING I could do as I MUST have the ACTUAL DEAD battery in my possession (that the dealer installed with a 100 month warranty) and all of the documentation from the dealership regarding my battery issues going back to November 26, 2013!! I DID HAVE ALL THIS INFO AND FAXED ALL DETAILS TO BRILLIANCE SVC **** MGR *************************. I have receipts for this new battery (cost me $249.39).
#Crystal lake brilliance honda install#
He stated that I need to go directly to obtain a new battery that night.The battery in my car was installed by Brilliance service on May 14, 2018-still under warranty however, the dealer was not available this night! The mechanic recommended that I drive directly to Advance Auto Parts in Lake Zurich-they have the proper battery compatible with my vehicle and they can install it as soon as I can drive there. Once he jumped my car it will run as long as I do NOT shut it off. I was informed by the roadside assistance mechanic that the current battery in my vehicle is dead. The night before Thanksgiving Nov 2021, my car was completely DEAD again in my driveway! I had to contact roadside assistance to jump my car because I had an urgent appointment I had to drive to THAT night and no other means of transportation.
This problem is documented with the dealership as a "defect" or possible "recall" item for my 2013 Honda CRV - however they will not take any responsibility for my frequent dead battery issues.
As of 2013, I purchased my vehicle (brand new) from Brilliance Honda, I constantly have problems with my car battery GOING COMPLETELY DEAD PREMATURELY WITH NO EXPLANATION! Over the years, I have made numerous attempts to obtain appropriate customer service from this dealership.
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